Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

Learn More
I want to:

Request New Service

  • An activation fee to start new service will appear on your first month's bill.
  • This service is only for residential customers.
  • You may start service by completing and submitting this form. To minimize potential delays, please ensure the accurate completion of the required information below. If you encounter any problems while submitting your form or if you have inquiries regarding service, please feel free to reach out to us via email at customer_service@mudnebr.com or by calling 402.554.6666.

    (*) Indicates a required field.

    Interested in signing up for recurring or auto payment? Learn more here.

    Initial Information:

    More information about the M.U.D. Budget Payment Plan can be found here.

    Customer Information:

    We need a minimum of 24 hours notice to start service Monday-Friday and we are closed on weekends and holidays.
    By providing your phone numbers, you agree that the Metropolitan Utilities District may contact you at these numbers, including by automatic dialer, artificial or pre-recorded voice messages, and/or text messages concerning matters closely related to your utility services. You confirm that you are the current owner/subscriber of the phone numbers provided and that you are permitted to receive calls at those numbers. You agree that you will notify the Metropolitan Utilities District in the event that you stop using any of the phone numbers provided. If a mobile phone number is provided, wireless and text message fees may apply from your carrier.
    Co-applicants are also financially responsible and have similar rights as the primary account holder.

    Address Where Service Will Be Started:

    Mailing Address:

    Same as service address

    Start Of Service Date:

    Appointment Details:

    Most water meters and some gas meters are located inside homes and buildings. It may be necessary for us to gain access to the meter to complete your service order request.
    Your contact must be 18 years of age or older.

    Deposit Waiver:

    A security deposit may be waived for eligible customers if any of the following conditions are met.

    Information Provided By:

    Same as service address
    I have read and agree to the Terms and Conditions *